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Troubleshooting FAQ
Written by Yelena Varabyeva
Updated on March 28th, 2024
Table of contents
Locating logs
Logs are crucial in troubleshooting technical issues. If you encounter any, make sure to send them over to support.
- Recreate the issue or prompt the error message
- Archive the logs folder located in the following directory:
- Windows:
C:\Users\%username%\mlx
- macOS:
/Users/%username%/mlx
- Linux:
/home/%username%/mlx
- Windows:
- Send the issue description along with the archive to support@multilogin.com
Redownloading components
- Disconnect the agent
- Go to the mlx folder:
- Windows:
C:\Users\%username%\mlx
- macOS:
/Users/%username%/mlx
- Linux:
/home/%username%/mlx
- Windows:
- Delete the deps folder
- Connect the agent and start any profile: this will trigger the components download process
Launching Mimic on Linux
Make sure you’re launching Mimic profiles under a standard user account, not with the root user. Chromium browsers, including Mimic, do not function properly when executed with root privileges.