Popular topics: Multilogin X, Multilogin 6,
Agent connection
Table of contents
Once you first log in to your account, you are prompted to download, install, and connect the agent. It is a desktop app that runs in the background and makes it possible to launch browser profiles.
Note that without connecting the agent, you can still manage team members, groups, and browser profiles (create, clone, and move).
Connecting the agent
Connection via UI
- Download the agent for your OS
- On a Mac, make sure your OS is 12 (Monterey) or newer
- Click the downloaded file to open the installer
- On Windows, right-click the file and choose “Run as administrator”
- Follow the on-screen instructions to complete the installation
- Click “Connect agent” and wait while Multilogin downloads all components and establishes the connection (wait time can be longer with slower connection speeds)
Manual connection
Once installed, the agent launches and connects automatically by default.
If needed, you can also launch it by visiting this link in a browser: mlx://start?port=45000. Find the location of the executable file below.
Windows
File name: agent.exe
File location: C:\Users\%username%\AppData\Local\Multilogin X\agent.exe
Command: "C:\Users\%username%\AppData\Local\Multilogin X\agent.exe"
macOS
File name: Multilogin X.app
File location: Applications folder
Command: open -a Multilogin X.app
Linux
File name: mlx
File location: Applications list
Command: mlx
Disconnecting the agent
Windows
Go to Task manager, select both processes below, and click “End task”:
You can also open the task bar, right-click the agent icon and select “Quit”:
macOS
Go to Activity monitor, double-click both processes below, and select “Quit”:
You can also right-click the agent icon in the Dock and select “Quit”:
Linux
Go to System monitor, select both processes below and click “End process”:
Uninstalling the agent
Windows
- Disconnect the agent
- In the Start menu click the cogwheel icon ⚙️
- In Windows settings, select “Apps”
- Type “Multilogin X” into the search bar
- Click the app name and select “Uninstall”
macOS
- Disconnect the agent
- Go to Finder and select “Applications”
- Right-click the Multilogin X icon and select “Move to Bin”
Linux
- Disconnect the agent
- Run this command in the Terminal:
apt remove mlx
Checking the version
Windows
- In the Start menu click the cogwheel icon ⚙️
- In Windows settings, select “Apps”
- Type “Multilogin X” into the search bar
macOS
We recommend that you download and install the latest version from the agent connection window.
Linux
In the Terminal, run the command mlx -v
:
Agent connection issue
Check 3rd-party apps
The agent has undergone a rigorous certification process and is verified as safe and trustworthy. But you know how it is – sometimes antivirus and firewall software get a bit too jumpy and flag legitimate apps as potential threats. We can assure you that the agent is not malicious in any way, and we are committed to maintaining a safe and secure experience for our users.
Now, to tackle this glitch, try disabling those overprotective apps or whitelisting the agent.
In addition, if you have a VPN or certain proxy applications (Proxifier and SocksEscort), try to disable them too, as they may block Multilogin connections.
Check the ISP
Here's what can happen: your internet service provider might block certain websites, including Multilogin. To rule out this possibility, try connecting to a different Wi-Fi network or use your mobile hotspot. Then repeat the agent connection steps.
Check the browser
If the issue persists, it might be a good idea to connect the agent using a different browser or incognito mode. If the connection works there, update your original browser to the latest version and check if any extensions can interfere with your connection.
Check the ports
It can be helpful to terminate processes that operate on the same port.
Windows
- Open the Command prompt (CMD)
- Run the command
netstat -ano | findstr :45000
- Identify the PID (Process ID) associated with the processes running on port 45000
- To terminate a process, run the command
taskkill /F /PID {PID of the process}
.
Make sure to replace "{PID of the process}" with the actual PID you got in step 3. Repeat the steps for ports 45001, 45002, etc, if needed.
macOS and Linux
- Open the Terminal
- Run the command
lsof -i :45000
- Look for the PID (Process ID) associated with the processes you want to terminate.
- To terminate a process, run the command
kill -9 {PID of the process}
Make sure to replace "{PID of the process}" with the actual PID you obtained in step 3. Repeat the steps for ports 45001, 45002, etc, if needed.