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Error: Failed to get IP data: can't connect through proxy Error: Javax.crypto.badpaddingexception: pad block corrupted Status: Update in progress...Loading (1) of 2 components Unable to start Multilogin Unable to start a profile Slow speed issue Error: Fingerprint composition failed Connection error due to non-Latin characters in Windows username Error: Mimic/Stealthfox executable is not found Error installing Multilogin on macOS Browser profile shows "Error" in status Common errors and solutions
Proxy connection
Written by Yelena Varabyeva
Updated on March 6th, 2024
Table of contents
The majority of profile issues are caused by a malfunctioning proxy. But if you've already tested it and made sure it's working correctly, there are some more things that you can do.
Check the agent
First, check your agent status in the top right corner: it should be connected. The agent is a desktop app that runs in the background and makes it possible to launch browser profiles. If it's not connected, you won't be able to test a proxy inside your browser profile.
Check 3rd-party apps
Antivirus, firewall, VPN, and certain proxy applications (Proxifier and SocksEscort) installed on your computer may block Multilogin from working correctly and connecting to your proxy. The best option here is to uninstall such apps, but you can also try to disable them or whitelist Multilogin in their settings.
Check the ISP
Some internet service providers may block proxy providers, and vice versa. To check if that is the case for you, try connecting to a VPN, another Wi-Fi network, or use mobile internet as a hotspot. This can also help if the speed of your current ISP is slow.