Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
Popular topics: Multilogin X, Multilogin 6,
-
-
Error: Failed to get IP data: can't connect through proxy Error: Javax.crypto.badpaddingexception: pad block corrupted Status: Update in progress...Loading (1) of 2 components Unable to start Multilogin Unable to start a profile Slow speed issue Error: Fingerprint composition failed Connection error due to non-Latin characters in Windows username Error: Mimic/Stealthfox executable is not found Error installing Multilogin on macOS Browser profile shows "Error" in status Common errors and solutions
Account & Subscription FAQ
Written by Yelena Varabyeva
Updated on February 9th, 2024
Table of contents
Can I use Solo on multiple devices at the same time?
It is possible to launch an account with any subscription type on multiple computers at the same time, as there's no binding to hardware. However, the Solo plan is still intended to be used by a single person.
In comparison with the Solo plan, Team, Scale, and Custom plans include team members, which are separate Multilogin accounts with their own login credentials: you can sort profiles into groups and give your team members different levels of access rights.
Can I change my email?
Due to current technical limitations, we are unable to change your Multilogin app or billing email address. We understand that this functionality is much needed, and we are working on adding it as soon as possible.
Can I update my billing details?
To ensure the safety of your account, editing the details is disabled in your billing dashboard. However, we can still update them for you from our end. Contact support and we’ll help you out!
Do you offer discounts?
We are glad to offer discounts for our long-term subscriptions. Let us know which solution suits you best!
- Buy 5 months, get 6: if you get a semi-annual subscription, you will only pay for 5 months and get 1 more for free
- Buy 9 months, get 12: if you get an annual subscription, you will only pay for 9 months and get 3 more for free.
Do you delete the data of a cancelled account?
Your data is saved on our cloud servers and won’t be lost if you miss the due date and your account gets cancelled. You will regain access to it as soon as the subscription is paid.
Per our Terms of Service, we keep your data for 3 months after subscription termination – after that, the data may be deleted permanently.
I have an account. How can I resubscribe?
You can reactivate your subscription in a few simple clicks.
-
Log in to your billing dashboard and click “Subscription”
- Click “Renew subscription” to renew your previous plan
- Click “Choose plan” to select a different one
- Pay the newly created invoice in the “Invoices” section
I don’t receive email codes
If you would like to log in to your billing dashboard, but don’t receive verification codes to your email, make sure to check your Spam, Social and Promo folders. If the email is not there, our support team will be glad to help you further.