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Can't start Multilogin
Written by Yelena Varabyeva
Updated on July 27th, 2024
Table of contents
An issue with Multilogin being stuck on the loading screen may occur for several reasons.
Sync system timezone
Your system timezone might not being synced properly. To fix this, follow the steps below.
Windows
- Disconnect the agent and log out of your Multilogin account
- Go to your Windows settings by clicking "Start" → “Settings”
- Choose the "Time & language" section → “Date & time”
- Enable the "Set time zone automatically" and “Set time automatically” settings, and click “Sync now”
macOS
- Disconnect the agent and log out of your Multilogin account
- Go to System Settings → “General”
- Choose the “Date & Time” section
- Enable the “Set time and date automatically” and “Set time zone automatically using your current location” settings
Check 3rd-party apps
3rd-party apps
Antivirus, firewall, VPN, and certain proxy applications (Proxifier and SocksEscort) installed on your computer may block Multilogin from working correctly and connecting to your proxy. The best option here is to uninstall such apps, but you can also try to disable them or whitelist Multilogin in their settings.
Check the ISP
ISP
Some internet service providers may block proxy providers, and vice versa. They may block connections to Multilogin too. To check if that is the case for you, try connecting to a VPN, another Wi-Fi network, or use mobile internet as a hotspot. This can also help if the speed of your current ISP is slow.
Refresh components
Deps
This action won't cause any data loss: it will only refresh app components that allow Multilogin to work correctly.
- Disconnect the agent
- Go to the mlx folder:
- Windows:
C:\Users\%username%\mlx
- macOS:
/Users/%username%/mlx
- Linux:
/home/%username%/mlx
- Windows:
- Delete the deps folder
- Connect the agent and start any profile: this will trigger the components download process
Send us logs
If the issue persists even after following all the recommendations from this article, send us your logs so that we can investigate the issue further.
Logs
- Recreate the issue or prompt the error message
- Archive the logs folder located in the following directory:
- Windows:
C:\Users\%username%\mlx
- macOS:
/Users/%username%/mlx
- Linux:
/home/%username%/mlx
- Windows:
- Send the issue description along with the archive to support@multilogin.com