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Managing subscriptions
Written by Yelena Varabyeva
Updated on December 6th, 2023
Table of contents
Subscription changes
Upgrade
Subscription upgrade is possible only if all outstanding invoices are paid.
- Log in to your billing dashboard and click "Subscription"
- Click "Manage plan" → "Upgrade" and confirm your choice
- Go to the "Invoices" tab and click "Pay now" if applicable
Subscription upgrade is immediate. The upgrade price is calculated based on the number of days left in your billing cycle, unused account credit and the new subscription price.
If the default Solo, Team, and Scale subscription plans are too small, we offer subscription customization that fully depends on your requirements. Contact our support team to request a Custom plan.
Downgrade
- Log in to your billing dashboard and click "Subscription"
- Click "Manage plan" → "Downgrade" and confirm your choice
- Go to the "Invoices" tab and click "Pay now" if applicable
Subscription downgrade is delayed. Your current subscription stays active until your next due date, then the plan is changed automatically and billing is adjusted accordingly. Before your next due date, make sure to delete the extra profiles and team members from the app, if necessary.
Subscription statuses
Renewal
Active subscriptions are renewed automatically for PayPal and credit card users, while cryptocurrency users need to pay invoices manually. To renew a canceled subscription, complete these simple steps:
- Log in to your billing dashboard and click "Subscription"
- Click "Renew subscription" to reactivate your old plan
- Click "Choose plan" to select the new plan
- Check your payment method under "Billing details" and pay a new invoice in "Invoices" section manually if required
Cancellation
- Log in to your billing dashboard
- Click "Subscription" → "Manage plan"
- Scroll down and click "Cancel subscription"
- Fill out the questionnaire and click "Confirm cancellation"
You’re all set! The subscription will be canceled at the end of your billing cycle automatically, and you will not be charged.
Per our Terms of Service, we keep your data for 3 months after subscription termination – after that, the data may be deleted permanently.
Team member seats
Adding or removing extra team member seats is available for Team, Scale, and Custom plans.
- Log in to your billing dashboard and click "Subscription"
- Click "Manage add-ons" and confirm your choice
- If applicable, pay the newly created invoice in the "Invoices" section
Adding a team member seat is immediate: the system creates a new invoice, and you can see the change right after the payment.
Removing a team member seat is delayed: on your next due date, the system deletes the slot from your account and your billing is adjusted accordingly. Before your due date, make sure to delete the extra team members from the app if necessary.